Shipping policy

Order Processing

All orders are processed within 1–3 business days after payment is successfully received. Orders are not processed or shipped on weekends or public holidays.

During peak seasons or promotional periods, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery normally takes 6–12 business days.

Please note that delivery times are estimates and may vary depending on the destination, local postal services, customs clearance, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. Please allow up to 48 hours for the tracking status to update.

Shipping Address

Please make sure your shipping address is complete and correct before placing your order. If you need to change your shipping address, contact us as soon as possible at [eliankyrian@gmail.com].

We cannot guarantee that changes can be made after an order has been processed or shipped. We are not responsible for orders delivered to an incorrect address provided by the customer.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fee.

Delayed, Lost, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us at [eliankyrian@gmail.com] with your order number and relevant details. We will review the issue and assist you as soon as possible.